OK.WIN uses mobile phone numbers as login accounts. If you fill in the wrong mobile phone number to register, please submit it here!
Q: How do I submit a question about retrieving my login ID at the OK.WIN Self-Service Center?
A: Submit the login ID account retrieval at the OK.WIN Self-Service Center. Please follow the steps below.
1. You need to use this link https://okwinservice.com/
2. Close the notification after entering the link
3. Select the question and fill in your mobile phone number (search for reply information based on your mobile phone number)
4. Fill in the mobile phone number bound to your OK.WIN account to withdraw cash
6. Fill in the bank account number bound to your OK.WIN account to withdraw cash
7. Fill in the IFSC code bank bound to your OK.WIN account to withdraw cash
8. Fill in the withdrawal email address bound to your OK.WIN account
9. Submit Issue



STATUS ISSUE
Q: How can I check my status in the self-service center OK.WIN and retrieve my login ID account?
A: You can check the status of your problem by clicking to view the problem status, filling in your mobile phone number account, selecting the problem of retrieving the login ID account, and finally clicking Search and entering the mobile phone number you entered during the query.

SUCCESS STATUS
Q: I already checking and the status in here already success and there is a notes Pass - Success "We success retrieved your account data, your account log in ID is xxxx with the phone number xxxx" what is that mean ?
A: OK.WIN accunt department already success retrieve the OK.WIN account data and give the ID account also the phone number for login you just need to try login using the phone number provided

Notes: there is sometimes our account department will inform you using 9191 that mean you register wrong phone number because 91 country code already added from the start that mean you should try login using 91xxxx

REJECT STATUS
Q: What about with status reject i need to know if my Retrieve Login ID Account Number issue get reject by OK.WIN account department?
A: Okay rest assured we will help to explain to you there is few notes rejection you need to know we will give explanation on this below：
1. Reject "Please resubmit requirement detail and clear": this mean all data requirement provide blur or cannot be see clear, please resubmit all back with clear and detail again
2. Reject " Your application has rejected": this mean OK.WIN account department is reject the request there might be a problem on that account of the requirement you provide incorrect
3. Reject "Your requirement still on verification": this mean you need wait patiently because our OK.WIN account department still processing to retrieve your account back